Support Tickets Table

The support queue by SLA: subject, requester, priority, time left, assignee and status.

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Category
Data Tables
Access
Pro
Source
268 lines · one file
States
8 drawn
Kind
Block

The decision inside it

The top row is the next one to answer

Sorting by time left rather than by date means the queue is already in working order, and solved tickets with no clock drop to the bottom.

When to use it

Use Support Tickets Table for a help desk queue sorted by time left on the SLA: subject, number and requester, priority, a live countdown, assignee and status, with Assign in the bulk bar.

Installation

How you get it

Paste this into Claude Code, Cursor, Codex or any coding agent. It installs the file and uses it as it is, instead of writing a new one.

Use Liro's Support Tickets Table for this.
Install it: npx shadcn@latest add @liro/support-tickets-table
(the @liro registry is set up in components.json, with LIRO_KEY in .env.local)
Import it from @/components/ui/support-tickets-table.
Do not rewrite or restyle it. Pass my data through its props
and keep its built-in states.

For the full brief with every prop and the mistakes assistants usually make, use Copy prompt above. Pro components install through the @liro registry with your CLI token: see the Namespaced tab.

Usage

components/tickets.tsx
import { SupportTicketsTable, type Ticket } from "@/components/ui/support-tickets-table";

export function Tickets({ rows }: { rows: Ticket[] }) {
  return (
    <SupportTicketsTable
      rows={rows}
      onRowClick={(t) => console.info("open", t.number)}
      onAssign={(selected) => console.info("assign", selected.length)}
    />
  );
}

API reference

“Copy prompt” above puts a full brief on your clipboard, install command, dependencies, props, and the mistakes an assistant usually makes with this component.

Props

Read from the component’s own TypeScript interface when the site is built, so this table cannot drift from the file you install.

TypeNotes
rowsTicket[] Yes–
nowDate NoFixed time to count from (for tests and screenshots). Leave out for a live clock.
loadingboolean No–
errorReact.ReactNode No–
onRetry() => void No–
onRowClick(row: Ticket) => void No–
onAssign(rows: Ticket[]) => void No"Assign" in the bulk bar. Leave out to hide selection.
density"comfortable" | "compact" No–
variant"default" | "striped" | "bordered" No–
pageSizenumber NoRows per page. Default 8.
classNamestring No–

Dependencies

npm packages

clsxlucide-reacttailwind-merge

Liro foundations, installed alongside it

liro-themeavatarbadgebuttondata-table

States

All of them are drawn by the component. None is left for you to design.

  • Open queue
  • Late
  • Pending
  • Solved
  • Selected with Assign
  • Loading
  • Empty
  • Error

Accessibility

  • Keyboard reachable throughout, in visual order
  • Focus trapped in overlays, Escape closes them
  • Focus returns to whatever opened it
  • Live regions announce what changed, not that something did
  • Honours prefers-reduced-motion

Responsive behavior

  • Sizes to its container, not the viewport
  • Usable from 320px up
  • Pointer-based interaction, so trackpad and touch both work
  • No hover-only affordances